If you change your mind, the product must be returned in its original condition within 30 days of the date of purchase.
- For hygiene reasons, beauty products may only be returned if they are unused (hermetically sealed) and intact.
- For these same reasons, makeup products, earrings, and underwear cannot be returned.
- In-ear headphones may only be returned if they have not been used and are still in their original sealed packaging.
- Tobacco products, spirits, and food products are not returnable due to current customs procedures.
- Personalized products (e.g. with a personalized engraving or embossing) are not returnable.
- Fashion products that are discounted or bought in a sale are not returnable. This includes fashion items purchased in SDA VENTES PRIVEES outlets at Roissy-Charles de Gaulle and Paris-Orly airports.
Once the return has been made
A confirmation email will be sent to you once the product is received in its original condition. Your product will be inspected before it is refunded. We will do our best to minimize the refund period, which may take up to 30 days from your return.
You can view our full after-sales service policy here.
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Articles in this section
- Our after-sales service policy
- Can I return any item?
- How do make a return if I change my mind?
- How do I return a faulty product?
- Do you perform a quality check upon receipt?
- How will I be refunded? (debit card, PayPal, Alipay, WeChat, etc.)
- Have you received my return?
- My product is subject to CITES, what should I know before returning it?