Yes, all returns go through a rigorous quality assurance inspection process before being accepted to ensure that the returned products are in their original condition or to confirm the defect. If the returned products do not pass this inspection, we will refuse them and they will be returned to you at the address listed below. If the product(s) meets our return conditions, we will proceed with the applicable refund or exchange. Your refund will be credited to the same card that was used for the original purchase.
We reserve the right not to accept any returns if the product shows signs of wear, or has been used or altered in relation to its original condition in any way. For any exchange and/or refund, we will perform an initial quality check on the product using photos. This step is mandatory, and is carried out by email. At the end of this phase, we will decide whether your product may be sent back. Upon receipt, all returns will again be subject to a rigorous quality check to ensure that the returned products are in their original condition. If not, we will refuse the return, and the products will be returned to your address (must be completed below). If the product meets our return conditions, we will proceed with the applicable refund or exchange.
These return conditions are governed by French law, without regard to its conflict of law provisions. You agree that any dispute that may arise from these general conditions will be brought before the competent court in Nanterre, and you agree to submit to the personal and exclusive jurisdiction of the competent courts located in France. The above is without prejudice to your rights, which cannot be excluded under the law of your country of residence. Please note that the European Commission offers an out-of-court dispute resolution platform, available on the website http://ec.europa.eu/odr.
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Articles in this section
- Our after-sales service policy
- Can I return any item?
- How do make a return if I change my mind?
- How do I return a faulty product?
- Do you perform a quality check upon receipt?
- How will I be refunded? (debit card, PayPal, Alipay, WeChat, etc.)
- Have you received my return?
- My product is subject to CITES, what should I know before returning it?