If your product does not meet your expectations and you have changed your mind, you have 30 calendar days from the date of purchase to return your item to us (excluding sale and discounted items, and certain product categories listed here). For more information, see our after-sales service policy.
How do I submit a return request?
- Submit your return request via our contact form and select “I have an after-sales request”, then “Changed my mind”
- After reviewing your request, we will send you the specific procedure for returning your purchases to our stores.
- Send your package via Colissimo or UPS. Don’t forget to ask for proof of shipment in order to keep an eye on its progress.
What are the return conditions?
Products that are returned must meet the following conditions:
- Must be in original and perfect condition. Products showing signs of wear, damage, or alteration (engraving, embossing, resizing, etc.) cannot be returned.
- All returns must include the original receipt and be returned in their original packaging (with all protective materials, as well as the original box and packaging, including all accessories, the warranty card, and all other documents).
- Items must pass a quality assurance check.
Since items cannot be returned to our premises in person, only a postal shipment will be accepted:
If a customer changes his/her mind, he/she will be responsible for all return and customs clearance fees. We advise our customers to use UPS in this case.
In the case of a shipment from abroad, it should be noted that the product will re-enter the European Union, which means that customs clearance fees will apply. The declaration and fees remain the responsibility of the customer; this must be specified when creating the shipment. Your package cannot be received by our offices if fees still need to be paid on delivery, and will be returned to you by the carrier.
Depending on the carrier you select, make sure your package does not exceed the weight and dimensions mentioned below, otherwise the carrier will not be able to accept your return.
Important: depending on the purchase amount of the product, additional charges may be applied by the carrier. Please contact the carrier for more information.
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- Our after-sales service policy
- Can I return any item?
- How do make a return if I change my mind?
- How do I return a faulty product?
- Do you perform a quality check upon receipt?
- How will I be refunded? (debit card, PayPal, Alipay, WeChat, etc.)
- Have you received my return?
- My product is subject to CITES, what should I know before returning it?