![My product is subject to CITES, what should I know before returning it?]({"bg": "//theme.zdassets.com/theme_assets/10093885/f50fef1c0b535662893c6db50372472b5c6532c8.jpg"})
![My product is subject to CITES, what should I know before returning it?]({"bg": "//theme.zdassets.com/theme_assets/10093885/4c35b2598e2ddcc195bbf2ad2b14cb82d978f423.svg"})
The Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES), also known as the Washington Convention, regulates international trade in animals or plants – living or dead – listed in Appendices I, II and III, as well as their parts and derivatives, in order to protect biodiversity and promote the sustainable use of wildlife.
Travelers seeking to import or (re)export CITES specimens must first present CITES documents to customs. These documents vary depending on the appendix and the direction of trade (import/export) concerned.
Returning a CITES product for any reason (change of mind, faulty product, other) is treated as a reimportation by French customs. Original copies of the CITES export and tracking documents must be included with the product upon shipment (inside the package), and a copy must be included with the transport documents.
You will find more information on this subject on the French customs website: https://www.douane.gouv.fr/demarche/vous-voyagez-avec-des-specimens-proteges-cites
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- Our after-sales service policy
- Can I return any item?
- How do make a return if I change my mind?
- How do I return a faulty product?
- Do you perform a quality check upon receipt?
- How will I be refunded? (debit card, PayPal, Alipay, WeChat, etc.)
- Have you received my return?
- My product is subject to CITES, what should I know before returning it?