Personal Data Protection Policy & Cookies

Personal Data Protection Policy & Cookies

SDA respects your privacy and is committed to protecting your personal data. This personal data protection policy aims to inform you of the way in which we process your personal data, its potential transfer to third parties, as well as your rights and the options available to you to control your personal information and protect your privacy.

WHO IS THE DATA CONTROLLER?

SDA, a French Société par actions simplifiée (simplified joint-stock company), registered in the Nanterre Trade and Companies Register under number 448 457 978 and headquartered at Tour Prisma 4-6 avenue d’Alsace Courbevoie 92 400 (intra-community VAT FR48448457978), is the controller for personal data collected on the www.buyparis-dutyfree.com website within the meaning of applicable personal data regulations, in particular EU Regulation 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter “GDPR”).

WHAT IS PERSONAL DATA?

Personal data is any information relating to an identified natural person or a natural person who can be identified, directly or indirectly, by reference to an identification number or to one or more factors that are specific to him or her (such as his/her last name, first name, date of birth, etc.)

WHAT PERSONAL DATA DOES SDA COLLECT?

• We collect the following information:
  Your identity and contact details (e.g., names, email address, postal address, telephone number, etc.);
  flight information (travel date, flight number, departure terminal, etc.)
• Information that you communicate to our Customer Service department;
  information relating to the use of the Site, particularly browsing information (e.g., pages visited, links clicked, etc.). Some of this information may be collected through cookies when you browse our Site.

WHEN DOES SDA COLLECT MY PERSONAL DATA?

SDA may collect your personal data when you:

• Interact with our Customer Service department or request information via the various contact channels (form, telephone, chat, Whatsapp, etc.)
  ● Agree to receive commercial information from Buy Paris Duty Free, Extime Duty Free Paris or partners 
• Browse online, using cookies or similar technologies

WHY DOES SDA COLLECT MY PERSONAL DATA?

To provide the best possible service and, in particular, to manage customer relations, SDA must collect some of your personal data at different points in your customer journey.

• Managing your requests to the Customer Service department
  Our mission is to respond to your various requests: requests for information on a product or price, product pre-orders, in-store appointments, after-sales service complaints, and feedback following your visit to the store. In order to better process your request, SDA needs to recover this data.
• 
  Market research by third parties
  Subject to your prior consent, your data may be transmitted to our partners 
• 
  Customer insight and website statistics and performance
  We carry out audience measurements, including the number of pages viewed, the number of visits to the Site, as well as visitor activity on the Site and return frequency. This data allows us to better understand our customers or to analyze (for statistical purposes) our Site activity and improve our services and offerings.

WHAT IS THE LEGAL BASIS FOR PROCESSING MY DATA?

SDA processes your personal data:
● to fulfill the contract between you and SDA, in order to process and follow-up on your requests 

• when you have given us your consent to process your data, in particular for the purposes of managing our market research and your browsing data (via cookies), etc.;
  
  

WHO ARE THE RECIPIENTS OF MY PERSONAL DATA?

Your personal data is processed by SDA staff. We ensure that only authorized persons within SDA can access your personal data when necessary.

We may also communicate your personal data to:

subcontractors or business partners such as:
- Our payment service providers 

- Our logistics partners (FEDEX, UPS, La Poste, etc.)

- Partner companies with commercial offerings 

Third-party service providers to meet legal, regulatory, or contractual obligations, or to respond to requests from legally-empowered authorities.

FOREIGN DATA TRANSFERS

All data is stored within the European Union

WHAT ARE MY RIGHTS AND HOW DO I EXERCISE THEM?

In accordance with current regulations, in particular the GDPR, you have the right to be forgotten, the right to access, modify, rectify, erase, object to, and delete your personal data, the right to lodge a complaint, and the right to data portability. You also have the right to give specific or general instructions concerning the retention, erasure, and communication of your post-mortem data. donneesperso-sda@sda-tr.frFor more information on this subject, click on the following link:  

Ces droits peuvent être exercés directement auprès de SDA par courrier simple à l’adresse suivante : These rights may be exercised directly with SDA by sending a letter addressed to: Service Client SDA Roissy Pôle le Dôme - Bâtiment 3 niv 2 - 3 rue de la Haye 93290 Tremblay-en-France, or by email at donneesperso-sda@sda-tr.fr (please give your first and last name).

If you believe that the way in which we have processed your personal data violates data protection legislation, you also have the right to lodge a complaint with the Commission Nationale Informatique et Libertés (CNIL) at 3 place de Fontenoy TSA 80715 – 75334 Paris Cedex 07 - www.cnil.fr

INFORMATION ON THE MANAGEMENT OF COOKIES

SDA may use cookies on the Site. Cookies are automatic trackers that record information relating to Site browsing; they store information entered during visits to the Site in order to facilitate the registration procedure and use of the Site.
This section focuses on our Site’s cookie management policy. Its purpose is to inform you about the origin and use of the browsing information processed during your visit to our Site, and to provide information about your rights.

What is a cookie?
A cookie is a unique text file placed on your hard drive by the Site’s server. Cookies cannot run programs or place viruses on your computer devices (computer, phone, tablet, etc.). Cookies are uniquely assigned and can only be read by the web server of the domain that issued the cookie. Site Users have the option of accepting or refusing cookies through the settings in their web browser.

What cookies are used on the Site?

• “Analytics and Personalization” cookies: These cookies (e.g. Google Analytics) allow us to measure and analyze the audience of our Site, as well as your activity on the Site (page views, type of page, etc.), in order to detect any browsing problems and improve your experience on our Site.

Browser settings
Your browser may allow you to disable all or some of the Cookies, either systematically or depending on the issuer. You can also configure your browser software so that you are offered the option of accepting or declining cookies (on a case-by-case basis or all cookies). Please note, however, that declining all Cookies may affect your web browsing and prevent you from using our Site normally, with the exception of basic functions.

Below you will find links to the help pages needed to access the relevant browser menu:

• Chrome: Click here
  ● Firefox: Click here
  ● Internet Explorer: Click here
  ● Opera: Cliquez-iciClick here
  ● Safari: 

Pour de plus d’informations concernant les outils de maîtrise des cookies, vous pouvez consulter le site internet de la CNIL : https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.

CHANGES TO OUR PRIVACY POLICY

We may occasionally amend this privacy policy, particularly in order to comply with any regulatory, jurisprudential, editorial, or technical changes. When necessary, we will inform you and/or seek your consent. We advise you to regularly consult this page to take note of any changes or updates made to our privacy policy.

CONTACT

For any questions regarding this privacy policy or for any request related to your personal data, you can contact us at the following address: donneesperso-sda@sda-tr.fr