Our after-sales service policy
1. Can I return any item?
If you change your mind, the product must...
Can I return any item?
If you change your mind, the product must be returned in its original co...
How do make a return if I change my mind?
If your product does not meet your expectations and you have changed you...
How do I return a faulty product?
You can contact us via the contact form by clicking here. Please clarify...
Do you perform a quality check upon receipt?
Yes, all returns go through a rigorous quality assurance inspection proc...
How will I be refunded? (debit card, PayPal, Alipay, WeChat, etc.)
Payment by debit card, Alipay, WeChat
The refund will be made directly t...
Have you received my return?
Since the return parcel is under your responsibility until it reaches ou...
My product is subject to CITES, what should I know before returning it?
The Convention on International Trade in Endangered Species of Wild Faun...